Safe Play. Always.
At mae888, responsible gambling is not an afterthought — it is built into the foundation of how we operate. We believe that a genuinely good gaming platform supports its players' wellbeing as much as it delivers great games.
Gambling should be entertainment — something you choose to do because it is enjoyable, not something you feel compelled to do. When it stops being fun, that is a signal worth taking seriously.
mae888 serves players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, Shah Alam, and beyond. We understand that the accessibility and convenience of an online platform brings with it a genuine responsibility. With games available around the clock and deposits processable in seconds via Touch 'n Go eWallet, Boost, DuitNow, and other local payment methods, we know that the potential for impulsive or excessive play is real.
That is exactly why we have invested in a comprehensive suite of responsible gambling tools, embedded directly into every mae888 account dashboard. These tools are not hidden in a corner of a help page — they are front and centre, available to every player at any time, with no penalty for using them.
mae888 is strictly for players who are 21 years of age or above. We enforce this through identity verification at registration and KYC document review. Any account found to belong to a player under the age of 21 will be closed immediately and all deposits returned to the original payment source where feasible.
If you are ever concerned about your own gambling habits — or those of someone you care about — please read this page in full. The tools, resources, and support contacts listed here are all free to use and judgement-free. Asking for help is the smart play.
All responsible gambling tools are free to use and take effect immediately on activation.
Every mae888 account comes with a full set of responsible gambling controls. Here is what each one does and how to activate it.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective tools for keeping your spending within a planned budget.
Set via: Account Dashboard → Responsible Gambling → Deposit Limits
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. When your net loss reaches the limit you have set, your access to wagering is paused for the remainder of that period, helping prevent loss-chasing behaviour.
Set via: Account Dashboard → Responsible Gambling → Loss Limits
Set a maximum duration for each gaming session. When your session reaches the time limit, you will receive a notification reminding you how long you have been playing. You can choose to be logged out automatically at this point or continue with a prompted decision.
Set via: Account Dashboard → Responsible Gambling → Session Timers
Take a structured break without permanently closing your account. Cool-off periods range from 24 hours to 6 weeks. During a cool-off, you cannot log in, deposit, or place bets. The break takes effect immediately upon activation. You can request a longer break at any time during a cool-off.
Set via: Account Dashboard → Responsible Gambling → Cool-Off
If you feel that gambling has become a problem, self-exclusion allows you to close your account for a defined period of between 6 months and 5 years, or permanently. During self-exclusion, your account is locked, all marketing is suspended, and re-registration is blocked. This takes effect within 24 hours of your request.
Activate via: Account Dashboard → Responsible Gambling → Self-Exclusion, or contact Live Chat
Enable pop-up notifications at set intervals (every 30, 60, or 90 minutes) that display how long you have been playing in the current session and your net wagering position. A brief moment of reflection can make a meaningful difference to your decision-making.
Set via: Account Dashboard → Responsible Gambling → Reality Check
Problem gambling does not always look dramatic. It often starts with small shifts in behaviour that are easy to overlook or rationalise. The signs below are worth being honest with yourself about. If you recognise two or more of these patterns in your own behaviour, we strongly encourage you to use our self-exclusion tool or reach out to a support organisation.
These indicators are drawn from internationally recognised responsible gambling frameworks. They are not a formal clinical diagnosis — but they are a signal that something may be worth addressing.
Read through these questions carefully and answer them honestly — for yourself, not for anyone else. This is not a diagnostic test, but a simple prompt for self-reflection.
These organisations provide free, confidential support for individuals and families affected by problem gambling. All contact details below are for reference — they are not clickable links.
A national helpline operated by the Malaysian Ministry of Women, Family and Community Development, offering counselling and emotional support for individuals and families in distress, including gambling-related concerns.
Provides emotional support and crisis intervention to anyone who is distressed, despairing, or at risk. Available to callers in Kuala Lumpur and across Malaysia. A safe, confidential space to talk about anything that is troubling you.
One of the world's leading responsible gambling charities, GamCare offers free information, advice, and support for anyone affected by problem gambling. Resources include online tools, forums, and counselling referrals. Visit: gamcare.org.uk (text reference only).
A fellowship of men and women who share their experience, strength, and hope to help one another recover from problem gambling. GA meetings are available internationally, including via online formats accessible from Malaysia. Visit: gamblersanonymous.org (text reference only).
mae888 Support: If you want to activate any responsible gambling tool on your account — including self-exclusion — you can do so directly via your Account Dashboard, or by contacting our 24/7 live chat team. Email: [email protected]. Our team is trained to handle these requests sensitively and without judgement. For responsible gambling support specifically, please note that the external organisations listed above are independent from mae888 and offer a fully confidential service.
mae888 does not permit access by anyone under the age of 21. This is a non-negotiable platform-wide rule that we enforce through multiple layers of verification.
At registration, every player is required to confirm their date of birth. Before any withdrawal is processed — and in many cases before high-value deposits are accepted — we conduct KYC verification requiring government-issued photo identification (such as a Malaysian MyKad or passport) and proof of address. Any account where a player is found to be under 21 is closed immediately.
We actively encourage parents and guardians in Malaysia to use parental control software to prevent underage individuals from accessing online gaming platforms. If you have reason to believe that a minor is using or has used a mae888 account, please contact our support team immediately via live chat or at the email address below.
We also recommend using device-level parental controls on shared computers, tablets, and smartphones. Keeping login credentials private and logging out after each session are simple but effective measures.
Required at registration. Players under 21 cannot complete account creation.
Government ID required before withdrawals are processed. Age is verified against official documents.
Any account confirmed to belong to an under-21 player is closed immediately, with deposits returned to the payment source.
Mae888 is designed for Malaysian players who enjoy gaming as entertainment. Our responsible gambling tools are always available in your account dashboard — free to use, immediate in effect. If you ever need support, we are here.
For players aged 21 and above only. If gambling is affecting your wellbeing, please use our self-exclusion tool or contact Talian Kasih at 15999.