Privacy Policy

This Privacy Policy ("Policy") describes how mae888 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("Players", "Users", "you") who access or use the mae888 website at https://mae888.cam and all associated services and features.

By registering an account or using our platform, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy. If you do not agree with this Policy, please discontinue use of the Platform immediately.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which form part of our overarching agreement with you.

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or combination with other data.
• "Data Controller" — mae888, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — any third-party service provider that processes Personal Data on behalf of mae888 under a contractual obligation.
• "Cookies" — small text files placed on your device by the Platform to facilitate functionality, analytics, and user experience improvements.
• "KYC" — Know Your Customer; the identity and age verification process required before certain account functions (including withdrawals) are activated.
• "AML" — Anti-Money Laundering; regulatory compliance obligations that require us to monitor and, where necessary, report certain financial activities.

mae888 collects the following categories of personal data. We do not collect more data than is necessary for the purposes described in this Policy.

We collect personal data through the following mechanisms:

• Direct Provision: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or otherwise interact with the Platform.
• Automated Collection: Technical and usage data is collected automatically via cookies, server logs, and similar tracking technologies as you browse and use the Platform.
• Third-Party Payment Providers: When you deposit using Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or USDT TRC20, our payment processors may share transaction-confirmation data with us.
• Identity Verification Providers: During KYC review, we may receive data from third-party identity verification services to confirm the authenticity of documents you submit.
• Fraud Prevention and AML Services: We may receive data from third-party screening services as part of our legal obligations to prevent money laundering and financial crime.

mae888 uses your personal data for the following purposes:

1. Account Administration: Creating, managing, and maintaining your player account, including identity verification and communication of account-related notices.
2. Service Delivery: Enabling you to access games, place bets, deposit and withdraw funds, and use all platform features.
3. Payment Processing: Facilitating deposits and withdrawals through your chosen payment method and maintaining accurate financial records.
4. KYC and AML Compliance: Verifying your identity and age (21+ requirement), preventing underage access, and fulfilling our regulatory obligations under applicable anti-money laundering laws.
5. Responsible Gambling: Monitoring usage patterns to identify potential problem gambling behaviour and administering self-exclusion, deposit limits, and other protective tools at your request.
6. Customer Support: Responding to your queries, resolving complaints, and improving our service quality based on support interactions.
7. Platform Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct.
8. Service Improvement: Analysing aggregated, anonymised usage data to improve platform performance, game offerings, and user experience.
9. Legal Compliance: Meeting our obligations under applicable laws and cooperating with regulatory or law enforcement requests where legally required.

We process your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — account registration, payment processing, game delivery, and support.
• Legal Obligation: Processing required to comply with applicable laws, including KYC verification, AML monitoring, age verification, and regulatory reporting.
• Legitimate Interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Where we rely on consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting our support team or updating your account preferences.

mae888 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent strictly necessary:

• Payment Processors: Transaction data is shared with payment service providers (including those supporting Touch 'n Go eWallet, Boost, DuitNow, Maybank, CIMB, and other local channels) solely to facilitate deposits and withdrawals.
• Identity Verification Providers: Document data submitted during KYC may be processed by our authorised identity verification partners under strict confidentiality obligations.
• Gaming Software Providers: Certain usage data may be shared with third-party game developers or studios that power specific games on the Platform, to the extent required for gameplay functionality.
• Fraud and AML Screening Services: We may share necessary data with approved screening services to meet our anti-money laundering and fraud prevention obligations.
• Regulatory and Law Enforcement Authorities: Where required by applicable law or a binding legal order, we may disclose personal data to competent regulatory bodies or law enforcement agencies.
• Professional Advisers: We may share data with our legal, accounting, or auditing advisers where necessary, subject to confidentiality obligations.

All third-party processors engaged by mae888 are required to process personal data solely on our documented instructions and to maintain appropriate security standards consistent with this Policy.

In the course of providing our services, your personal data may be transferred to, and processed in, countries outside Malaysia. Where such transfers occur, mae888 takes reasonable steps to ensure that appropriate safeguards are in place — including contractual obligations on data recipients that provide a level of data protection comparable to applicable standards.

If you have questions about the specific safeguards applied to any international transfer of your data, please contact us using the details in Section 15 of this Policy.

mae888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfaction of legal, regulatory, accounting, and reporting requirements. Key retention principles include:

• Active Accounts: Personal data is retained for the duration of your active account relationship with mae888.
• Closed Accounts: Following account closure, we retain certain data (including identity verification records and transaction history) for the period required by applicable AML and financial regulations, typically a minimum of five (5) years.
• Support Records: Communication logs and support ticket records are typically retained for two (2) years after closure of the relevant interaction.
• Legal Hold: Where data is subject to a legal hold (e.g., pending litigation or regulatory investigation), retention will be extended as required.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data deletion procedures.

mae888 uses cookies and similar tracking technologies to operate and improve the Platform. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session management cookies that keep you logged in and maintain the state of your game session. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences (such as language and display settings) to provide a more personalised experience across visits.
• Analytics Cookies: Collect anonymised data about how players use the Platform — pages visited, time spent, features used — to help us identify areas for improvement. This data does not personally identify you.
• Security Cookies: Help detect and prevent fraudulent activity and protect account integrity.

Most browsers allow you to control cookie settings. You can typically configure your browser to refuse some or all cookies, or to alert you when cookies are being placed. Please note that disabling essential cookies will significantly affect Platform functionality.

Subject to applicable law, you have the following rights in relation to your personal data held by mae888. To exercise any of these rights, please contact us as set out in Section 15.

We endeavour to respond to all valid data rights requests within thirty (30) calendar days. Where a request is complex or numerous, we may extend this period by up to an additional sixty (60) days, in which case we will notify you of the extension and the reason for it.